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HM Revenue and Customs (HMRC) is the UK government department responsible for collecting taxes and enforcing tax laws. To support its operations, HMRC has developed a range of software tools that enable taxpayers, businesses, and agents to manage their tax affairs online. One of the main software tools developed by HMRC is the HMRC Online Service, which allows taxpayers to manage their tax affairs online, including submitting tax returns, paying taxes, and managing their personal tax account. The platform is accessible 24/7, and users can access it from any device with internet connectivity.

For businesses, HMRC has developed the Making Tax Digital (MTD) platform, which is a digital tax system that aims to make tax compliance more efficient and effective. Businesses with an annual turnover above £85,000 must use this platform to submit their VAT returns digitally. MTD-enabled software is used to submit VAT returns directly to HMRC, providing real-time information about VAT liability and payments.

HMRC has also developed the Employment Status Indicator (ESI) tool, designed to help businesses determine the employment status of their workers. The ESI tool is a free online service that helps businesses determine whether their workers are employees or self-employed, providing clarity around tax obligations and national insurance contributions.

For agents, HMRC has developed the Agent Services platform, which enables agents to manage their clients' tax affairs online. Agents can use this platform to submit tax returns, view clients' tax accounts, and communicate with HMRC on behalf of their clients. The platform also provides access to a range of HMRC services, including VAT registration and enrolment for MTD.

In addition to these tools, HMRC has developed a range of other software tools, including the Tax Calculator, which allows taxpayers to calculate their tax liabilities, and the Check Employment Status for Tax (CEST) tool, which helps businesses determine the employment status of their workers for tax purposes.

In summary, HMRC has developed a range of software tools that enable taxpayers, businesses, and agents to manage their tax affairs online. These tools provide real-time access to tax information, simplifying tax compliance and reducing the administrative burden on taxpayers, businesses, and agents.

On iOS App Store, the rating of HMRC is 4.8 out of 5.0, with 116,300 user reviews. On Google Play, there are more than 1000,000 installs. Based on the above data, we can find that this app has relatively high scores and ranks high in App Store.

In the latest update, the app has added a feedback survey, more employment details and a new screen for National Insurance numbers. You will also be notified if your tax code changes now.

To tell the truth, the HMRC software is user-friendly and has a clean interface. The process of setting up an account on the software is simple and straightforward. It's easy to navigate through the different sections and fill out the necessary information. The software provides clear instructions on what needs to be done, making it easy to avoid mistakes. The ability to save information and return to it later is a useful feature. One downside is the occasional slow loading times when submitting information. Overall, the software provides a convenient way to manage taxes and meet tax obligations.

Pros

1. Efficient tax collection: HMRC helps the agency to efficiently collect taxes from individuals and businesses. It provides a streamlined process for filing tax returns, calculating tax liabilities, and issuing refunds.

2. Improved accuracy: The use of HMRC software can reduce the risk of errors in tax calculations and data entry. This can help to ensure that taxpayers are paying the correct amount of tax and that refunds are issued promptly.

3. Accessibility: HMRC is available to taxpayers online, which makes it more accessible to a wider range of people. This can help to increase compliance and reduce the burden of tax administration for both taxpayers and the agency.

Cons

Technical issues: Like any software system, HMRC is subject to technical glitches and downtime. This can lead to frustration and delays for taxpayers who need to file returns or make payments.