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AT&T is the world’s largest telecommunications company and the largest provider of mobile telephone services in the United States. And with the myAT&T app, customers can manage their wireless, internet, phone, DIRECTV and U-verse® TV accounts from the smartphone or tablet anytime, anywhere. When users need to check their wireless or internet data usage, all they need to do is open the app and check the usage on the overview screen.

In addition, users can check and pay their bills. After setting the reminder, the app will notify the user when the bill is ready, so there is no need to worry about missing a payment. With this app, users can also easily order new devices, upgrade their phones or plans, etc. To make the app more user-friendly, the myAT&T team also makes it possible for users to change their saved payment methods, contact info, privacy settings and parental controls. Users can also search for answers to their questions right in the app if they have usage problems. Now, with myAT&T, it is much easier for users to manage their AT&T accounts.

On iOS AppStore, myAT&T’s rating is 4.0 out of 5.0, with 3,991,165 user reviews. On Google Play, its rating is 2.9 out of 5.0, with ‎287,242 user reviews and more than 100,000,000 installs.

More and More users are choosing to install myAT&T to manage their AT&T accounts more efficiently. And the app ranks No. 15 in Category-Utilities on iOS AppStore. The rating of this app is above average level on iOS AppStore, but it is not good enough on Google Play, which means that, although the app has attracted hundreds of millions of users, it still has a lot of room for improvement if it wants to retain old users and attract more new ones.

All along, the developers behind myAT&T have been working on solving the latest emerging issues through constant iterative updates. In the latest update, the app's developers have not only improved the speed and ease with which users can search for new services, accessories, devices, and more in the app, but also supported users in checking the status of the network in different locations as well as locating the nearest AT&T offline business office, and allowed users to look up details of their tickets as well as assist them with tips on resolving and troubleshooting issues just by doing so in the app.

Not only does this app make it easier for users to monitor data usage and check bills, but its paperless billing and the feature of AutoPay are also very useful. It is well worth it as users are able to check bills, pay bills, upgrade devices, and resolve usage problems all in one app. The feature of making changes to the plan right in the app also saves users the hassle of going to the sales office.

Pros

1. -   Users can easily keep track of various services and bills from AT&T.

Cons

1. -   The app’s marketing and billing policies are not clear enough.

2. -   Customer service is not efficient enough.

3. -   It takes a bit of time to load the account and lead to the service that the user selects in the menu options.